Introduction

At PT Digital Intelegensi Nusantara ("Digitel Nusa," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, store, and safeguard your information when you visit our website (https://digitelnusa.id/) or interact with our enterprise applications, mockups, and corporate services.

This policy has been designed to align with international data privacy standards and the Indonesian Personal Data Protection Law (UU PDP No. 27/2022), ensuring absolute transparency regarding your digital footprint within our ecosystem.

1. Data We Collect

We collect information to provide a more optimized, high-performance web experience and to manage corporate communication effectively.

A. Voluntarily Provided Information

When you fill out forms on our site (e.g., contact forms, project audit requests, newsletter sign-ups), we may collect:

• Identity Data: Full name, corporate title, and company name.
• Contact Data: Corporate email address and phone number.
• Project Parameters: Technical requirements, budget ranges, and operational pain points you share.

B. Automatically Collected Information

To maintain technical performance and optimize our UI/UX layout, our servers automatically collect:

• Technical Data: IP address, browser type, device type, operating system, and screen resolution.
• Usage Data: Time spent on specific sections, scroll depth, click tracking, and navigation paths.

C. Enterprise Application Data

For users interacting with demo environments or production instances of our specialized software (CertiPro, Tiger Sash, SRS Handy Terminal), data processing is strictly governed by the localized data storage policies detailed in individual enterprise contracts.

2. Intellectual Property Rights

Digitelnusa processes data strictly based on legitimate business interests and user consent. We use your information to:

3. Data Protection and Sovereignty (UU PDP Compliance)

We treat security as a primary architectural pillar rather than an afterthought.

• Encryption: All data transmitted to and from our website is secured using industry-standard Secure Socket Layer (SSL/TLS) encryption.
• Access Control: Access to raw contact or usage data is restricted to authorized Digitelnusa personnel under strict non-disclosure obligations.
• Data Residency: In compliance with Indonesian regulatory standards, all enterprise cloud infrastructures managed by Digitel Nusa prioritize local data residency to ensure security and compliance stability.

4. Data Sharing and Third-Party Disclosures

Our Absolute Stance: Digitelnusa does not sell, rent, trade, or monetize your personal or corporate data to any third-party marketing entities.

We may share anonymized or aggregated technical data with trusted infrastructure providers (such as cloud hosting servers or analytics tools) solely to maintain platform performance. We reserve the right to disclose data if explicitly required by law enforcement or regulatory mandates under the jurisdiction of the Republic of Indonesia.

5. Cookies and Tracking Technologies

We utilize minimalist cookie configurations to improve site performance. Cookies are small text files stored on your device that help us understand user behavior.

• Essential Cookies: Required for core website navigation and form submissions.
• Analytical Cookies: Used to monitor anonymous traffic metrics and interaction patterns.
• Control: You can completely disable cookies through your browser settings, though some advanced dynamic features of the site may experience latency.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or corporate reporting requirements. Communication data from inactive inquiries is systematically purged from our operational databases after 24 months unless a formal enterprise contract is initiated.

7. Your Statutory Rights

Under applicable data protection legislation (including UU PDP), you possess complete sovereignty over your data. You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request the immediate rectification of inaccurate or outdated data.
• Erasure (The Right to be Forgotten): Request the complete deletion of your data from our active marketing systems.
• Revocation: Withdraw your consent for newsletter or marketing distributions at any time via the "Unsubscribe" link.

8. Contact Our Data Compliance Team

For inquiries regarding this Privacy Policy, your data rights, or to file a formal data deletion request, please reach out directly to our designated compliance officer:

• Entity: PT Digital Intelegensi Nusantara
• Attention: Data Protection Officer (DPO)
• Email: privacy@digitelnusa.id